Refund & Cancellation Policy

About This Policy

This policy explains how cancellations and refunds work for paid plans bought on MockTestSeries.in. Please read it together with our Terms & Conditions. Nothing in this policy limits any right you have under applicable law.

Nature of the Service

Paid plans give your student account digital access to online educational content — such as mock tests, previous year papers, solutions and performance analysis — for the period shown on the plan. Nothing is delivered physically.

When Access Is Activated

Access is activated in your account as soon as the payment is confirmed — usually within moments of a successful payment. You can see your active plans and their end dates under My Subscriptions, and your payments and invoices under Payments & Invoices.

Cancellation

You can abandon a payment at any time before it is completed, and nothing is charged. Once a payment is completed, access is activated straight away. If you want to cancel a plan after buying it, contact us using the details below and your request will be handled as described under Refund Eligibility.

Refund Eligibility

Because paid plans give immediate access to digital content, refund requests are reviewed individually. When reviewing a request we consider, for example, whether you were charged in error or more than once, whether access was delivered as described, whether a technical problem on our side prevented you from using what you paid for, and how much of the paid content has already been used. We will tell you the outcome of your request.

Duplicate Payments and Incorrect Charges

If you are charged more than once for the same purchase, or charged an amount different from the amount shown at checkout, contact us with the order number or payment reference. We will check it against our payment records and the payment processor's records and refund any confirmed duplicate or incorrect charge to the original payment method.

Successful Payment but Access Not Activated

If your payment succeeded but your access is not active, please do not pay again. Our system automatically re-checks payments with the payment processor and activates access when a successful payment is confirmed. If access is still not active after some time, contact us with the order number and payment reference, and we will activate your access or, if that is not possible, refund the payment.

Failed or Pending Payments

If money was debited but your purchase was not confirmed, please do not pay again straight away. Our system automatically re-checks such payments with the payment processor and activates your access if the payment was successfully completed. Amounts that were debited but not successfully completed are normally reversed to your account by the payment processor or your bank within their usual timelines. If you need help, contact us with the order number and payment reference.

Technical Problems

If a technical problem on our side prevents you from using content you paid for, contact us. We will first try to fix the problem or restore your access; where appropriate we may extend your access period, or consider a full or partial refund.

How to Request a Refund

Contact us through the Contact Us page (/contact), or at the support email shown on this page, with the subject "Refund / cancellation request". Please include:

• your registered email address or mobile number;
• the order number and/or payment reference (shown in your account under Payments & Invoices or in the payment confirmation);
• the date and amount of the payment;
• the reason for your request, with any helpful details (for example, a screenshot of a duplicate debit).

Never share your card number, CVV, UPI PIN, OTP or passwords with anyone, including us.

Review of Refund Requests

We review each request against our payment records and the payment processor's records, and may contact you for more information. We will tell you whether the request is approved.

Refund Processing

Approved refunds are issued through our payment processor, Razorpay, to the original payment method used for the purchase. We do not refund to a different account or method. A refund takes place in two stages:

• our processing — reviewing the request and issuing the refund through the payment processor; and
• the additional time taken by the payment processor and your bank or payment provider to credit the amount to your account after the refund is issued.

The second stage depends on your bank or payment provider and is outside our control.

Access After a Refund

When a payment is fully refunded, the access that payment gave you may end or be limited. We will tell you what happens to your access when your refund is confirmed. A partial refund does not by itself change your access.

Contact and Support

For questions about cancellations or refunds, contact us through the Contact Us page (/contact). Please include your registered email address or mobile number, the order number and the payment reference so we can help quickly.

Changes to This Policy

We may update this policy from time to time. The date above shows when it was last updated. Refund requests are handled under the policy that applied when the payment was made.